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Returns

You have 30 calendar days from the date of purchase to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it in. Your item must also be in its original packaging.

You will need to have a receipt or proof or purchase.

Returns on print on demand items

Print on demand items include all t-shirts and mugs. These items cannot be exchanged for a new product. They can only be refunded. See refund policy below. You will be responsible for covering the cost of shipping it back to us. 

You will need to have a receipt or proof or purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain about of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how you return your item to us please email info@honeyandthebear.co.uk

Terms and Conditions of Crowdfunding

Our obligations to our crowd funders:

(a) any funds we receive from Backers will be directly used for the purpose of achieving the Project Goals and for no other purposes;

(b) we will meet all commitments we make in this Project including, but not limited to, delivering all Rewards we offer to our Backers;

(c) use all reasonable endeavours to fulfil each Reward by the estimated fulfilment or delivery date (as applicable) specified by us.

(d) promptly and accurately respond in full to all queries, clarifications or requests made by any Backer;

(e) comply with all our obligations as a ‘controller’ of personal data under applicable data protection and privacy laws;

(f) promptly contact and work with Backers to reach a mutually satisfactory resolution, which may include refunding Pledges if we are unable to fulfil any of our rewards;

(g) comply with all applicable laws and regulations in relation to our Project, our use of Pledges and our offer and fulfilment of Rewards;

(h) be responsible for paying all fees and collecting and remitting all applicable taxes (including income tax and VAT or similar taxes) connected with the Pledges we receive and the Rewards we offer;

(i) where we have received any Pledges, be responsible for issuing refund of Pledges to and responding to requests for refunds of Pledges from, Backers;

(j) not take any action or make any business or other decision in reliance on having any funds from Pledges until we have the received clear funds into our bank account; and

(k) provide all assistance and co-operation required by us from time to time, including by providing copies of any records or information we hold, in particular in respect of any regulatory investigation, audit or enquiry.

Backers

1. Types of contribution

(a) Backers can contribute to a Project by making a Pledge

(b) You acknowledge that your contribution (whether financial or otherwise) does not entitle you to any rights in or to any Project, including any ownership, control or intellectual property rights.

2. Making a Pledge

3.2.1 Select the amount you wish to contribute and the Reward you would like to receive then select your payment method and submit your payment.

3. Rewards

3.1 If you wish, you may make a Pledge and elect not to receive a Reward.

3.2 Once you have made a Pledge, you cannot change your selected Reward without cancelling your Pledge.

4. Payment

4.1 Once you have confirmed the amount you wish to Pledge, you will be prompted to pay (using the payment method you select) via our third party payment provider, Paypal Payments or via BACS.  Separate terms and conditions will apply to the provision of payment services and the payments you make using Paypal services.  Any personal information you provide to Paypal will be processed in accordance with its privacy policies and not ours. Please see our privacy policy for further details regarding your personal information and the third party service providers that we use.

4.2 Should you choose to pay via bank transfer, you will be sent bank details for the Project account via email once you have checked out. Your pledge will only be accepted towards the project total once payment has been transferred.

5. Fees payable by Backers

5.1 No processing fees are payable in addition to your Pledge and (if applicable) tip amount(s). However, you will be responsible for paying postage costs for your reward to be packaged and sent to you once it is available.